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Refund Policy

Effective Date: 01-06-2026

This Refund Policy outlines the terms governing refunds, cancellations, subscription charges, and billing disputes related to OneBizGrowth.

1. DIGITAL SERVICE NATURE

OneBizGrowth provides digital SaaS services, automation systems, communication tools, software access, integrations, and online business solutions.

Due to immediate account provisioning, infrastructure allocation, onboarding, licensing, and software access, payments are generally non-refundable unless otherwise stated.

2. REFUND ELIGIBILITY

Refund requests may be considered under limited circumstances including:

  • Duplicate charges

  • Incorrect billing caused by technical issues

  • Accidental multiple subscriptions

  • Failure of account provisioning solely caused by OneBizGrowth

All refund requests are reviewed on a case-by-case basis.

Approval of refunds remains solely at the discretion of OneBizGrowth.

3. NON-REFUNDABLE ITEMS

The following are non-refundable:

  • Monthly subscription fees after billing begins

  • Annual subscription plans

  • Setup fees

  • Onboarding fees

  • Custom development work

  • Consulting services

  • Third-party charges

  • SMS usage charges

  • Email usage charges

  • Calling charges

  • AI usage fees

  • Domain purchases

  • Hosting charges

  • Integration services

  • Partial billing periods

  • Taxes and government charges

4. SUBSCRIPTION CANCELLATION

Users may cancel subscriptions at any time.

Cancellation:

  • Stops future recurring billing

  • Does not automatically generate refunds

  • Does not refund current billing periods

  • Does not waive outstanding balances

Users remain responsible for charges incurred before cancellation.

5. FREE TRIALS & PROMOTIONS

Where applicable:

  • Trials automatically convert into paid subscriptions unless canceled before expiration

  • Promotional pricing may have separate conditions

  • Failure to cancel before renewal may result in automatic charges

6. CHARGEBACKS & PAYMENT DISPUTES

Users agree to contact support before initiating chargebacks.

Fraudulent or abusive disputes may result in:

  • Immediate account suspension

  • Permanent service termination

  • Restriction from future purchases

  • Recovery of associated processing fees

7. REFUND PROCESSING TIMELINE

Approved refunds may take approximately 7–14 business days depending on:

  • Banking institutions

  • Card providers

  • Payment processors

  • International transaction timelines

8. POLICY MODIFICATIONS

We reserve the right to modify this Refund Policy at any time.

Updated versions will be published on the website.

9. CONTACT INFORMATION

For billing or refund inquiries:

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